{"id":108577,"date":"2025-09-03T15:43:52","date_gmt":"2025-09-03T13:43:52","guid":{"rendered":"https:\/\/belship.com\/?page_id=108577"},"modified":"2026-04-09T11:31:17","modified_gmt":"2026-04-09T09:31:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/belship.com\/en\/belship\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\"\"<\/span>
<\/div>\n\n

Belship FAQ<\/p>\n\n

Any questions? We are happy to help<\/h1><\/div><\/div><\/div><\/div>

To help you faster and more focused than before, we are working with a new ticketing system.<\/p>\n\n

Do you have a question or request? Send an e-mail to team@belship.nl - your message will go straight to the right colleague and we will keep you well informed of progress. So you can be sure that you will be helped quickly and carefully.<\/p><\/div>

\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure>\n\n
\"\"<\/a><\/figure><\/div><\/div>
\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

How can I order?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

ONLINE<\/strong>
Find a product on our website by searching by category or brand.
Once you have found the product, you can order it by pressing the button to order list. The product is now in your shopping basket.<\/p>\n\n

VIA INSIDE SALES<\/strong>
You can also place an order by calling or emailing our inside sales department.
They will then process your request in our system as an offer.
Once they have created the quote for you, you will receive a quote which you can accept or reject online. If you accept the quotation, it automatically becomes an order.

HOW TO ORDER QUICKLY?<\/strong>
1. Go to your account on belship.com.
2. Enter an item number, item name or brand, in the search bar (a). Press enter and click on the article.
3. If you know the item number, you can enter it at (b).<\/p>\n\n

\"\"<\/figure>\n\n


4. When you have all the items you need in the list, press the Add to order button.

WOULD YOU LIKE TO ORDER SEVERAL PRODUCTS OR AN ENTIRE ORDER AT ONCE?<\/strong>
This can be done by using the load CSV file option.
How do you drop in a csv file for quick ordering?
1. Create a spreadsheet of 2 columns. You may define the names in the header. For example, 'article - number'.
2. Enter the article number column A<\/strong> in. Enter the required numbers column B<\/strong> in. Each article on a new line.<\/p>\n\n

\"\"<\/figure>\n\n

3. Save the file in CSV format (.csv, separated by commas or semicolons).
4. Go to your account on belship.com. Choose 'Quick order' and scroll to the 'Upload your order' section
5. Click 'Choose file'. Select your CSV and wait a moment for the file to upload.
6. Click 'Upload'. The items will now be added to your order list.
7. Select order list icon at top right to check.
8. Then go through the normal ordering procedure.<\/p>\n\n

\"\"<\/figure>\n\n


CHANGE OR CANCEL YOUR ORDER?<\/strong>
As long as you have not yet clicked checkout, you can still change or cancel your order online.

The moment your order is completed, any changes can only be made by our inside sales colleagues and it is best to contact them directly.

Whether this is actually possible depends on the product. Custom-made and specially ordered products cannot be cancelled or returned once they have been ordered from the supplier.<\/p><\/div><\/div><\/div><\/div>

\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

See at a glance what is in stock?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

ONLINE<\/strong><\/p>\n\n

Online, you can now immediately see whether a product is in stock - thanks to our handy colour codes. <\/p>\n\n

\n\n<\/span> - Out of stock (back order possible).<\/span>\n
\n<\/span> - Last pieces (back order possible).<\/span>\n
\n<\/span> - In stock and immediately available (back order also possible).<\/span>\n\n

A backorder is always possible, unless it is indicated that a product is no longer available.
For backorders, delivery time may vary by product - please feel free to take contact<\/strong><\/a> with us if you have any questions about this.<\/p><\/div><\/div><\/div><\/div>

\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

What is the delivery time of my product?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

IS THE PRODUCT IN STOCK?<\/strong>
If a product is in stock, it will be shipped from our warehouse the next working day.

IS THE PRODUCT A BACKORDER?<\/strong>
If a product is out of stock, it must be ordered for you.
In this case, we depend on the delivery time and sometimes production time of the supplier.

WILL THE PRODUCT BE CUSTOM-MADE OR IS IT A SPECIAL ORDER?<\/strong>
If a product is custom-made and is a product ordered specially for you, we depend on the supplier's production time and delivery time.<\/p><\/div><\/div><\/div><\/div>

\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

How can I pay for my order?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

At belship, you will always receive an invoice once you have placed your order. Whether this is done online or via the office. If you have been a Belship customer for some time, you pay within 30 days of delivery.
If you are a new customer or payments are not running smoothly, you should pay the invoice in advance.
We will not order or deliver until payment has been made.

If you order a custom-made or specially ordered item, you must always pay in advance. We will not order until payment has been made. This applies to all our customers.<\/p><\/div><\/div><\/div><\/div>

\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

How does the delivery procedure work?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

If we have the item in stock, we will deliver the item to you immediately.
We cooperate with Transmission.

FREIGHT COSTS FROM THE WEBSHOP:<\/strong>
Netherlands shops and yards with order amount < \u20ac 200 = \u20ac 9.50
Belgium shops and yards with order amount < \u20ac 250 = \u20ac 15.00

FREIGHT CHARGES FOLLOWING TELEPHONE OR E-MAIL ORDER: <\/strong>
Netherlands shops with order amount< \u20ac 200 = \u20ac 9.50
Netherlands ship with order amount< \u20ac 350 = \u20ac 9.50
Belgium shops with order amount< \u20ac 250 = \u20ac 15.00
Belgium ship with order amount< \u20ac 350 = \u20ac 15.00

Freight charges for special shipments and pallets on after settlement.
Pallet costs within the Netherlands Block pallet \u20ac 56.00
Once the shipment has been transferred to Transmission, you will receive a track & trace code and will be able to track the shipment.<\/p><\/div><\/div><\/div><\/div>

\"\"<\/span>
\"\"<\/figure><\/div><\/div>\n\n

Can I return my purchase?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>

It may happen that you would like to return an item.
Of course, this is always possible provided the return complies with our terms and conditions.<\/p>\n\n

RETURN CONDITIONS<\/strong><\/p>\n\n