Warranty and repair

Have you bought a product from us which is defective through no fault of your own and the product is still under the guarantee of the relevant supplier. In this case, we are going to offer a free solution. Please check this carefully. If you report a warranty repair wrongly, we will be forced to charge all costs afterwards.

Warranty or repair form

Warranty and repair Belship
Is a product you bought from us defective through no fault of your own and is the product still under warranty? In general, defects covered by the warranty will be repaired. However, certain products are exchanged for a new product. This depends on the supplier's guarantee conditions. Via the form (repair request), you can easily apply for a repair. If the defect falls under the warranty, Belship will provide a free solution. To claim warranty, please check that the defect complies with the supplier's warranty conditions. If the repair is out of warranty (e.g. expired warranty or damage due to improper use such as a fall or water damage), we will provide a solution free of charge. If so, we will offer a paid solution and you will receive a quote including transport costs, which must be paid prior to repair. If you report a warranty repair wrongly, all costs will be charged afterwards.

Warranty and repair procedure

• We request that you fill in the form below as completely and correctly as possible.
• To claim your warranty, please enclose your purchase invoice.
• We request that you send photos if possible.
• Submit the form, invoice and photos online or download the form and email the form, invoice and photos to team@belship.nl
• We will process your application.
• You will receive a written response from team@belship.nl.
• If the defect falls under the guarantee, the repair or solution will be completely free of charge. If the defect is out of warranty, we can offer a paid solution and you will receive a quotation including transport costs, which must be paid prior to repair.
• Upon written agreement from team@belship.nl, we will send you the procedure to be followed.